Responsible Gaming at yesb11

Gaming Should Always Be Fun

At yesb11, we believe that online gaming — whether it is cricket betting on the BPL, spinning slots, or playing live casino — should be an enjoyable leisure activity. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, it stays exactly that. But we also recognise that for a small number of individuals, gambling can develop into a problem that affects their financial wellbeing, relationships, and daily life.

Our responsible gaming programme is built around one core idea: you should always be the one in control. yesb11 provides a suite of practical tools that let you set boundaries, take breaks, or step away entirely — all without needing to explain yourself to anyone. We also maintain strict policies to prevent underage gambling and to support players who reach out for help.

Tools to Keep You in Control

yesb11 gives every registered player access to these built-in safety features

How to Activate Responsible Gaming Tools

Setting up your limits takes less than two minutes

1. 1

   Log In to Your Account

   Access your yesb11 account using the yesb11 Login page. All responsible gaming settings are available once you are logged in as a verified player.

2. 2

   Navigate to Account Settings

   Go to your profile or account settings area. Look for the "Responsible Gaming" or "Player Protection" section within your account dashboard.

3. 3

   Choose Your Tool

   Select from deposit limits, loss limits, session time limits, reality checks, time-out, or self-exclusion. Each tool has a dedicated screen with clear instructions in English.

4. 4

   Set Your Parameters

   Enter your preferred values — for example, a daily deposit limit of ৳2,000 or a session time limit of 60 minutes. Confirm your selection. Restrictions take effect immediately; increases require a mandatory review period.

5. 5

   Contact Support If You Need Help

   If you cannot locate a setting or need an urgent self-exclusion applied, contact our support team directly at [email protected]. We will action your request without delay and with full confidentiality.

Warning Signs of Problem Gambling

Recognising the early signs is the first step toward getting back in control

Problem gambling does not always look dramatic. It often begins with small, gradual shifts in behaviour that are easy to rationalise in the moment. The following warning signs — if you recognise several of them in your own behaviour — may indicate that gambling has moved beyond healthy entertainment:

• Spending more money on gambling than you originally planned, or chasing losses with larger bets to try to win back what you have lost.
• Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to cut down your play.
• Gambling to escape stress, depression, boredom, or difficult emotions rather than for entertainment.
• Lying to family members, friends, or colleagues in Dhaka or elsewhere about how much time or money you spend on gambling.
• Borrowing money, selling possessions, or delaying essential bills in order to fund gambling activity.
• Repeatedly failing to stick to self-imposed time or money limits, and feeling compelled to continue playing despite intending to stop.
• Neglecting work, studies, family responsibilities, or health in favour of gambling sessions.

How Self-Exclusion Works at yesb11

Self-exclusion is the strongest player-protection tool yesb11 offers. When you self-exclude, the following actions are taken immediately:

After the exclusion period ends, re-registration is not automatic. You will need to contact support, confirm your identity, and go through a brief re-onboarding process that includes a review of your responsible gaming status before your account can be reactivated. yesb11 strongly encourages players considering re-registration after a self-exclusion to reflect honestly on whether they are ready to return to gambling.

Preventing Underage Gambling

yesb11 operates a strict 21+ policy across all of its services. Every new account registration requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm that the applicant is aged 21 or above. Accounts where age cannot be confirmed are suspended pending verification and will not be permitted to deposit, wager, or withdraw.

If you share a device with younger family members in your household, we strongly encourage you to use device-level parental control software to prevent access to gambling websites. Several reputable filtering tools are available for Android and iOS devices. Additionally, never share your yesb11 login credentials with anyone, including family members who are under 21.

Support and Guidance

Help is always available — reaching out is a sign of strength, not weakness

In addition to contacting yesb11 directly, we encourage any player who feels that gambling is negatively affecting their life to speak with a trusted person — a family member, friend, or healthcare professional. Acknowledging the problem to someone you trust is often the most important step toward regaining control.

yesb11 is a platform built for entertainment. Our entire responsible gaming framework exists so that every player — from Rangpur to Cox's Bazar — can enjoy the games we offer without that enjoyment crossing into harm. We take this responsibility seriously, and we invest continuously in the tools and training needed to uphold it.