yesb11 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data yesb11 collects from Bangladesh-based players, how that data is used, how it is protected, and what rights you hold over your information at all times.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how yesb11 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data provided by or generated about individuals ("Player", "you", "your") who access or use any service available at https://yesb11.bet, including all mobile-optimised versions of that website.
By registering a yesb11 account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our overall legal framework alongside our Terms & Conditions and Responsible Gaming policy.
yesb11 takes data protection seriously. We apply industry-standard technical and organisational measures to safeguard player data, and we do not sell, rent, or trade personal information to third-party marketers under any circumstances.
Key principle: yesb11 collects only the personal data necessary to provide its services, verify player identity, process payments, meet legal obligations, and maintain a safe and fair gaming environment. We do not collect data for its own sake, and we do not retain data beyond the period for which it is lawfully required.
How We Protect Your Data
Six core principles that govern how yesb11 handles your personal information
256-Bit SSL Encryption
All data transmitted between your device and yesb11 servers is encrypted using 256-bit SSL technology. This means your personal details, payment information, and account credentials are protected against interception during every session on the Platform.
No Data Sales to Third Parties
yesb11 does not sell, rent, or trade your personal data to advertisers, data brokers, or any commercial third party. Your information is shared only with essential service providers — payment processors, identity verification services, and fraud prevention partners — strictly on a need-to-know basis.
Minimal Data Retention
We retain personal data only for as long as required to fulfil the purpose for which it was collected or to meet applicable legal retention obligations. Account data is typically retained for a defined period following account closure to satisfy anti-money-laundering record-keeping requirements.
Consent-Based Marketing
yesb11 will only send you promotional communications — such as bonus offers, tournament announcements, or seasonal promotions — where you have provided explicit consent. You may withdraw marketing consent at any time by contacting support or updating your account preferences.
Secure Payment Processing
Payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through certified payment gateways that comply with applicable financial data security standards. yesb11 does not store full card numbers or mobile banking PINs on its own servers.
Transparent Data Practices
This Policy is written in plain, accessible English so that Bangladesh-based players understand exactly what data is collected and why. We update this Policy whenever our practices change and notify players via the Platform of any material revisions.
What Personal Data We Collect
A breakdown of the categories of data yesb11 may collect and hold about you
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Age verification (21+), KYC compliance, fraud prevention |
| Contact Data | Mobile number, email address, district/city (e.g., Dhaka, Chittagong, Sylhet) | Account communication, support, transaction notifications |
| Financial Data | bKash number, Nagad number, Rocket number, bank account reference, transaction history | Processing deposits and withdrawals in BDT, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, feature interactions | Responsible gaming monitoring, product improvement, bonus eligibility |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service quality, dispute resolution, compliance records |
yesb11 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where strictly required by law or regulatory authority. Where such data is incidentally collected (for example, where a government-issued ID document reveals religious affiliation), it is processed solely for the verification purpose and is not used for any other purpose.
How We Use Your Personal Data
yesb11 processes personal data only where a lawful basis exists for doing so
1 Account Registration and Identity Verification
When you open a yesb11 account, we collect your name, date of birth, mobile number, and email address to create and manage your account. We use this data to verify that you are at least 21 years of age, to confirm you hold only one account on the Platform, and to maintain the integrity of the player community. Identity documents such as a National Identity Card (NID), passport, or driver's licence may be requested as part of our Know Your Customer (KYC) process.
2 Processing Deposits and Withdrawals
Financial data — including bKash and Nagad mobile numbers, bank account references, and transaction amounts — is processed to facilitate deposits and withdrawals in Bangladeshi Taka (BDT). This data is also retained to meet anti-money-laundering (AML) obligations. yesb11 does not store full mobile banking PINs or complete card numbers. Payment gateway providers handle sensitive financial credentials under their own certified security frameworks.
3 Fraud Prevention and Security
Technical data such as IP addresses, device identifiers, and session logs are processed to detect and prevent fraud, duplicate account creation, unauthorised access, and other security threats. This processing is carried out in the legitimate interest of yesb11 and its player community. Where suspicious activity is identified, account access may be suspended pending investigation.
4 Responsible Gaming Monitoring
Usage data — including session duration, betting frequency, deposit amounts, and loss patterns — is monitored as part of yesb11's responsible gaming programme. This monitoring is carried out to identify players who may be showing signs of problem gambling and to facilitate the provision of appropriate support tools such as deposit limits, time-out features, and self-exclusion. Full details are available on our Responsible Gaming page.
5 Customer Support and Dispute Resolution
Communications data, including support chat transcripts and email correspondence, is retained to facilitate the resolution of player queries and disputes. This data may also be reviewed as part of internal quality assurance processes or used to defend or establish legal claims where necessary.
6 Marketing and Promotional Communications
Where you have provided explicit consent, yesb11 may use your contact data (mobile number, email address) to send you promotional offers, bonus notifications, tournament announcements, and seasonal promotions relevant to the Bangladesh market — such as special offers around Eid, Pohela Boishakh, or BPL cricket season. You may withdraw your marketing consent at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
7 Legal and Regulatory Compliance
yesb11 may be required to process and disclose personal data to comply with applicable legal obligations, respond to lawful requests from competent authorities, or fulfil record-keeping requirements under financial crime legislation. In such cases, data is disclosed only to the extent strictly necessary to satisfy the relevant legal requirement.
When and With Whom We Share Your Data
yesb11 shares personal data only where necessary and only with trusted parties
yesb11 does not sell personal data to any third party. We may share personal data with the following categories of recipients, each bound by strict confidentiality obligations and data processing agreements:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard partner gateways receive the minimum financial data necessary to process your transactions securely in BDT.
- Identity verification providers: Third-party KYC service providers may receive copies of identity documents to assist with age and identity verification. These providers operate under strict data processing agreements.
- Fraud prevention and security partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection platforms to protect the integrity of the Platform.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data necessary to deliver their games within the yesb11 platform environment.
- Legal and regulatory authorities: Where required by law, data may be disclosed to law enforcement agencies, courts, or financial intelligence units upon receipt of a valid lawful request.
- Professional advisers: Legal, accounting, and auditing professionals who are bound by professional secrecy obligations may access personal data on a strictly limited basis where required to provide their services to yesb11.
All third-party data processors engaged by yesb11 are required to process personal data only on documented instructions from yesb11, to implement appropriate technical and organisational security measures, and to notify yesb11 without undue delay in the event of a data security incident.
Cookies and Similar Technologies
yesb11 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow the Platform to remember your preferences, maintain your login session, and gather aggregate analytics data.
A Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as session management, login persistence, and security verification. Essential cookies cannot be disabled without breaking core Platform functionality.
B Analytics Cookies
Analytics cookies collect aggregate, anonymised information about how players use the Platform — for example, which game categories are most visited and how long sessions typically last. This data helps yesb11 improve the Platform experience. Analytics cookies do not identify you personally.
C Preference Cookies
Preference cookies remember your settings and choices — such as your preferred language, display settings, and the last game category you visited — so that the Platform feels personalised and consistent across sessions.
You may control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may not function as intended. By continuing to use yesb11 after being informed of our cookie use, you consent to the placement of cookies as described above.
Your Data Protection Rights
yesb11 respects your rights over your personal data
Right to Access
You have the right to request a copy of the personal data yesb11 holds about you. We will respond to verified access requests within a reasonable timeframe.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the relevant details and we will update your records promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that legal retention obligations (such as AML record-keeping requirements) may require us to retain certain data even after account closure.
Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
Right to Data Portability
Where processing is based on your consent or a contractual relationship, and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please contact the yesb11 Data Protection team at [email protected]. Please note this email address is displayed as plain text only and is not a clickable link. Include your registered mobile number or username in your request so that we can verify your identity before processing the request. We aim to acknowledge all requests within 5 business days.
Data Retention and Security Measures
yesb11 retains personal data for as long as your account remains active and for a further period following account closure as required by applicable legal and regulatory obligations. Financial transaction records and identity verification documents are typically retained for a minimum of five years following the end of the business relationship, in accordance with standard AML record-keeping practices. After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
yesb11 implements the following technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data in transit between player devices and yesb11 servers.
- Encrypted storage of passwords and sensitive credentials — plaintext passwords are never stored.
- Role-based access controls ensuring that staff members can access only the personal data required to perform their job functions.
- Regular security audits and vulnerability assessments of the Platform's infrastructure.
- Incident response procedures to detect, report, and remediate data security breaches in a timely manner.
- Staff training on data protection obligations and secure data handling practices.
Despite these measures, no online platform can guarantee absolute security. yesb11 encourages all players to use strong, unique passwords for their accounts, to keep their login credentials confidential, and to contact support immediately at [email protected] if they suspect unauthorised access to their account.
Changes to This Privacy Policy
yesb11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When a material change is made, the "Last updated" date shown at the top of this Policy will be revised. We may also notify registered players of significant changes via email or an in-platform notification, depending on the nature of the change.
We encourage you to review this Policy periodically. Your continued use of the yesb11 Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your yesb11 account before the revised Policy takes effect and cease using the Platform.
Play Safely at yesb11
Your data is in safe hands. Log in to your yesb11 account to enjoy cricket betting, live casino games, and hundreds of slots — all with instant bKash and Nagad deposits in BDT. 21+ only. Play responsibly.
Go to yesb11 Login Responsible Gaming Visit Our FAQPrivacy questions? Contact us at [email protected]